Effective date: October 25, 2025
Welcome to Pharmacoplus. This Privacy Policy explains how pharmacoplus.com (“Pharmacoplus”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects information about visitors and customers who use our website and services. We value your privacy and are committed to protecting your personal information while providing an efficient, safe, and personalized experience.
This Privacy Policy applies to information collected by Pharmacoplus via our website, mobile interfaces, applications, customer support channels, and any other online or offline interactions where this policy is referenced. It covers visitors, registered users, customers, and third parties who interact with our services. This policy does not apply to information collected by third-party sites or services linked from our website; those services have their own privacy practices.
Personal information you provide: When you create an account, place an order, subscribe to newsletters, request customer support, or otherwise communicate with us, we may collect personal information including your name, email address, phone number, billing and shipping address, date of birth (when required for age-restricted products), government identification (where legally required), payment details (processed through third-party payment processors), prescription information (only when necessary to fulfill a prescription order and always with your consent), and any additional details you supply in forms or messages.
Information collected automatically: When you visit our site we automatically collect technical and usage information such as your IP address, browser type and version, device type and operating system, pages visited, time spent on pages, referral URL, clickstream data, and other diagnostic data through server logs and cookies or similar technologies.
Health-related information: In order to process prescription orders or provide specific health-related services, we may collect sensitive health information such as prescription details or medication history. We collect this information only when you voluntarily provide it and only to the extent necessary to provide the requested service. Where required by law, we will obtain explicit consent before collecting sensitive health information.
Third-party sources: We may receive information about you from third parties, including shipping providers, payment processors, identity verification services, and marketing partners. We combine this information with the data we collect directly to improve our service and prevent fraud.
To provide and improve services: We use your information to process orders, deliver products, manage accounts, verify identity, provide customer support, and enhance the functionality and security of our site and services.
To process payments and fulfill orders: Payment information and billing details are used to complete purchases and to manage returns or refunds. Payment processing is typically handled by third-party payment processors and we do not store full payment card numbers on our servers unless explicitly stated otherwise.
To comply with legal obligations: We may use and retain personal data to comply with applicable laws, regulatory requirements, tax, accounting, and reporting obligations, or to respond to lawful requests by public authorities.
To communicate with you: We use your contact details to send order confirmations, shipping notices, account-related messages, service updates, and other transactional communications. With your permission, we may send promotional emails, newsletters, offers, and marketing communications. You may opt out of marketing communications at any time.
To personalize your experience: We use data to show content, offers, and product recommendations that match your interests and previous interactions.
To prevent fraud and protect safety: We analyze account activity, order patterns, and other signals to detect and prevent fraud, abuse, and unauthorized access. This includes verifying identity and screening orders against fraud indicators.
For analytics and research: We use aggregated and anonymized data for analytics, trend analysis, and improving our services. This includes analyzing site usage, measuring the effectiveness of our promotions, and optimizing user experience.
What we use: Pharmacoplus uses cookies, web beacons, pixels, local storage, and similar technologies to collect information and remember your preferences. Cookies help us provide personalized features, remember login status, support shopping cart functionality, and perform analytics.
Types of cookies: We use essential cookies necessary for site operation, performance cookies to measure and improve site speed, functionality cookies to remember preferences, and advertising/targeting cookies to deliver relevant promotions. Some cookies are placed by third-party providers such as analytics and advertising partners.
Your choices: Most browsers allow you to manage cookies through settings. Disabling cookies may affect site functionality and your experience. You can opt out of targeted advertising via network opt-out tools offered by advertising platforms; however, opting out will not stop all advertising.
External partners: We work with third-party service providers to perform functions on our behalf, such as payment processing, shipping, data hosting, analytics, email delivery, customer service, and marketing. These vendors receive only the personal information necessary to perform their services and are contractually obligated to maintain confidentiality and security.
Links to other sites: Our site may link to third-party websites, social media platforms, or partner sites that are not operated by Pharmacoplus. We are not responsible for the privacy practices or content of those external sites. We recommend reviewing the privacy policies of any external sites you visit.
Service providers: We share personal information with trusted third-party service providers to process payments, deliver orders, send communications, host data, and run analytics. Providers are authorized to use your information only as necessary to provide those services.
Business transfers: If Pharmacoplus is involved in a merger, acquisition, bankruptcy, or sale of assets, personal information may be transferred as part of that transaction. We will notify users of any material change in ownership or control and any change in the uses of personal data.
Legal requirements: We may disclose personal information when required by law, legal process, subpoenas, or government requests, or to protect the rights, property, or safety of Pharmacoplus, our users, or the public.
Consent-based sharing: We will share your personal information with third parties when you provide explicit consent to do so, such as sharing prescription information with a partner pharmacy or sharing contact details with a third-party referrer.
Commitment to security: We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. These measures include access controls, encryption where appropriate, secure servers, intrusion detection systems, and employee training on data privacy.
Limitations: While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security. If we become aware of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected individuals and relevant authorities as required by law.
How long we keep data: We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, including to provide services, comply with legal obligations, resolve disputes, and enforce agreements. The retention period varies by the type of information and applicable legal or regulatory requirements.
Deletion requests: Where permitted by law, you may request deletion of your personal information. Certain records (such as transaction histories, tax records, or legal communications) may be retained for a required period despite a deletion request. We will respond to deletion requests in accordance with applicable law.
Access and correction: You have the right to request access to the personal information we hold about you and to request correction of inaccurate information. We will respond to such requests in accordance with applicable law.
Right to object or restrict processing: Where applicable, you may object to certain processing activities or request restriction of processing. We will consider such requests and comply where required by law.
Portability: To the extent required by law, you may request a copy of your personal data in a commonly used, machine-readable format.
Opt-out and marketing preferences: You can opt out of promotional communications at any time by following the unsubscribe instructions in our emails or by contacting our support team. Even if you opt out of marketing messages, we may still send you transactional or service-related communications.
How to exercise your rights: To exercise any of the rights described above, contact us using the contact details below. We may ask you to verify your identity before processing requests to protect your privacy and security.
Not for children: Our services are intended for users who are 18 years of age or older, or the applicable legal age in their jurisdiction. We do not knowingly collect personal information from children under the age of 13 (or a higher age if required by local law) without parental consent.
If we learn of collection from a child: If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete that information promptly in accordance with applicable law. If you believe we may have collected information from a child, please contact us immediately.
Prescription handling: To fulfill prescription orders, we may collect and process health and prescription-related information. Such sensitive information is handled with heightened care and only used for the purpose of fulfilling your order, verifying prescriptions, and complying with legal or regulatory requirements.
Confidentiality: Prescription and health information is treated as confidential and is shared only with authorized personnel and service providers who need access to perform fulfillment, verification, or related services, and who are contractually bound to protect the information.
Payment processing: We may collect and transmit payment details necessary to complete an order. Payment card data is processed by secure, PCI-compliant third-party payment processors. We do not store full credit card numbers on our servers unless you opt into a secure tokenization or vaulting service and provide explicit consent.
Fraud prevention: We use industry-standard tools and third-party services to detect and prevent fraudulent activity. This may involve sharing payment and device information with fraud prevention partners and law enforcement where required.
Global operations: Pharmacoplus may store and process personal information on servers located in multiple countries. By using our services, you consent to transfer, storage, and processing of information in countries outside your own, which may have different data protection laws.
Safeguards: Where data is transferred across borders, we implement appropriate safeguards such as contractual clauses, data processing agreements, and technical controls to protect transferred information in accordance with applicable law.
Analytics: We use analytics services to understand site usage, measure performance, and improve the user experience. Analytics providers may collect data such as pages visited, session duration, and interaction events. We use aggregated and anonymized analytics data for reporting and optimization.
Advertising and targeting: We may use advertising networks and third-party partners to display ads and promotions. These partners may use cookies, pixels, and other technologies to collect information about your online activities across different sites and devices to provide tailored advertising. You can manage ad personalization through platform opt-out tools provided by advertising providers.
Transactional messages: We send emails, SMS messages, and other communications to confirm orders, provide shipping updates, respond to inquiries, and provide important service information. These messages are considered necessary for the service and cannot be opted out of.
Marketing messages: With your consent, we may send you promotional emails and offers. You may opt out of marketing communications at any time by following the unsubscribe link or contacting our support team.
Marketplace listings: If you purchase through third-party marketplaces or integrated platforms, different terms may apply. We may receive order information from those platforms and combine it with our records to provide support and fulfillment.
Integrations: We integrate with third-party tools and services to improve functionality. These integrations may involve sharing limited personal information under strict contractual terms to protect your data.
Policy updates: We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service features. We will post the updated policy on our website along with the effective date. Where required by law, we will notify users of significant changes and seek consent if necessary.
What you should do: Please review this policy periodically. Continued use of our services after changes constitute acceptance of the revised policy.
Verifying identity: To protect your privacy, we may ask you to verify your identity before fulfilling requests for access, correction, deletion, or portability. This helps ensure we do not disclose or modify data for someone impersonating you.
Response timeframe: We will respond to verified requests within the timeframe required by applicable law. If we cannot comply with a request, we will explain the reasons and any available alternatives.
Data controller: Pharmacoplus (the operator of pharmacoplus.com) is the data controller responsible for determining the purposes and means of processing personal data collected via this site.
Data processors: We engage data processors (service providers) to process information on our behalf under contractual protections and strict confidentiality obligations.
Contractual necessity: We process personal data necessary to fulfill contracts with you, such as fulfilling orders, processing payments, and delivering products.
Consent: Where required by law, we rely on your consent to process certain types of personal or sensitive data, including health-related information or marketing communications. You may withdraw consent at any time where applicable.
Legitimate interests: We may process data based on our legitimate interests, such as fraud prevention, improving our services, or ensuring network and information security, provided such interests do not override your rights and freedoms.
Legal obligations: We process data to comply with legal obligations, such as tax and regulatory requirements.
Filing complaints: If you have a complaint about our privacy practices, please contact us first so we can address your concerns. If you remain dissatisfied, you may lodge a complaint with the relevant data protection authority in your jurisdiction.
Governing law: This Privacy Policy and any disputes related to it are governed by the laws applicable to Pharmacoplus’s operations, subject to local mandatory provisions where you reside.
By using our site: By accessing or using pharmacoplus.com and our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as described.
Consent for processing: Where required, you provide consent for us to process your personal and, if applicable, health-related data by submitting information to our site or opting into specific services.
Region-specific notices: For certain jurisdictions, we may provide supplemental privacy notices that contain additional rights or procedures. If you are located in a region with special privacy protections (for example, the European Economic Area), please consult the region-specific notice linked on our site for further details.
Contact for DPO: If applicable, contact our Data Protection Officer or privacy contact at privacy@pharmacoplus.com for more information about how we protect your privacy.
Commitment to improvement: Pharmacoplus is committed to continuously improving its privacy practices and ensuring transparent handling of personal information. We regularly review our practices, update internal policies, and implement technical safeguards to maintain data protection standards consistent with industry best practices.
Thank you: Thank you for trusting Pharmacoplus. We appreciate the opportunity to serve your health and wellness needs while protecting your privacy. If you have further questions about this Privacy Policy or how we handle your personal information, please get in touch with us at contact@pharmacoplus.com.
